Frequently Asked Questions

Layby is a traditional payment method where you pay off your items in weekly instalments before they are delivered. Simply browse our products, submit a quick application, and your weekly payments start from $25. After your final payment, we deliver your items to your door for free — anywhere in Australia.

No. We do not perform any credit checks. Traditional layby is based on your ability to make regular payments, not your credit history. If you can commit to the payment schedule, you're good to go.

You'll need to provide your full name, date of birth, address, phone number, email, and valid identification. The application takes just a few minutes to complete online.

Your layby starts straight away once you complete the application. You'll receive an email with your payment schedule and all the details you need.

Weekly payments start from $25 per week. The exact payment amount and duration depends on the total value of your layby. Payments are automatically debited via Direct Debit each week.

Absolutely! You can make extra payments at any time to pay off your layby sooner. There are no penalties for early completion — in fact, we encourage it!

Payment terms depend on the total value of your layby. The exact duration will be confirmed in your approval email. You can also pay it off faster - there's no penalty for early completion.

No interest and no hidden fees. The price you see on the product is the price you pay. There are no account fees, service charges, or interest of any kind. Traditional layby is completely interest-free.

Yes — just email our customer service team and we'll work with you to adjust your payment schedule to suit your needs.

With traditional layby, your items are delivered after your final payment is complete. This helps you budget without the pressure of debt, interest, or upfront costs.

Yes! We deliver to all areas across Australia — from major cities to regional and remote locations. Once your layby is fully paid, delivery is completely free.

Yes! You can have multiple layby plans running at the same time, as long as you can keep up with the weekly payments on each one.

Yes — you can add multiple products to your cart and bundle them into a single layby. This is a great way to get everything you need with one simple weekly payment.

You may cancel your lay-by at any time before delivery of the Products.

If you cancel your lay-by, you are entitled to a refund of any instalments paid. A cancellation fee may apply.

The cancellation fee is 15% of the Total Price or $230 (whichever is less). This fee will only apply if LayawayAU is not in breach of the Agreement and will never exceed the total amount you have paid.

Please contact our customer service team to process any cancellations.

If you miss a payment, please contact us as soon as possible. We understand life happens and our team will work with you to get your payments back on track. Continued missed payments may result in cancellation of your layby.

In some cases, yes. Please contact our team to discuss changes to your order. Changes are subject to availability and may affect your payment schedule.